Do you provide free quotes?

Yes, if you want we can give you an estimate or a quote if we have enough detail, just email us at info@empatika.uk some rough dimensions and a sketch and ideally some pictures of the area you have in mind and you will get a quote very quickly by email. If you are happy with the estimate then we can come and visit you when it suits you and talk in detail.

How reliable are your carpenters?

We are very reliable, stick to start times and days agreed, we do what we say we will do, we turn up on time every day in order not disrupt your schedule. And we are there throughout the job, not disappearing for one day to do something else.

Do you provide drawings?

Yes once we receive your deposit, we provide you with a hand drawn from scratch 3D computer scale drawing precise to the millimetre for you to check how it looks and to see if you are happy with the dimensions. If you like you can make any changes until the drawing is perfect.

How do I know you will do a good job?

Before I buy anything I read reviews so I suggest you do the same, we have over 100 independent testimonials on the internet. Please have a look at our testimonial page to see what our clients say about us

You call or email us, we asses your needs and give you an estimate or quote, then we arrange a time to come round and visit you, ask you more questions in detail to find out exactly what you would like, listen very carefully to your ideas and offer design ideas and solutions to best use your space and needs. We go away, email you a final quote. Once you decide to go ahead, we take a small deposit, then send you the drawings, once you have agreed the drawing we can book your place in the diary and we agree a start date. We then turn up with the materials and tools and build your units, then once built we paint them or oil them. Then once we are totally finished and you are delighted, only then do you pay us the balance, lastly if you feel testimonials have helped you choose us, please help us keep them fresh and leave us a testimonial here: https://plus.google.com/101927655300158702077/about?hl=en&review=1

Are you going to make a big mess in our house?

We understand that your home is precious and we do everything we can to make sure we leave it in the state we found it. All our materials are cut to size by a specialist cutting company before being delivered to your home, so minimal cutting is required onsite, even then we cover and protect the floors, cover your furniture with plastic sheets, use dust extractors connected directly to power tools, we even use a fine dust and chemical extractor for really sensitive areas, this is well over the top but we like to do the very best we can and offer the best service, and when the work is all finished we take all our rubbish away and give your place a clean.

What materials and finishes do you offer?

Our units are built of quality Medite FSC certified MDF wood then painted, or made of wood veneer we can oil or use matt water based clear varnish, and also melamine coated wood as typically found in kitchen units. We are also pioneering research in alternative healthier eco friendlier materials, we are the first UK fitted furniture company to use UK sourced strawboard which is totally natural and bound with no glues at all to make our bespoke furniture, we can build your units out of formaldehyde free MDF too, we also use recycled plastic sheeting for decorative purposes with lighting behind and recycled glass as well as many other sustainable materials and finishes to find out more please see our eco page.

Do you paint the units and what colours do you offer?

Yes, we use the best quality professional waterbased DULUX and Farrow and Ball eggshell semi matt white paint . If you would like the eco option using more natural paints please see our environment page. We mostly use white but can paint any colour you like (If you would like to paint your fitted furniture we can offer you free advice).

Do you spray the units and do high gloss?

We can arrange to spray the doors and outside visible parts and make the internal carcass of a white or other colour melamine coated laminate.

Are your charges transparent?

All charges are stated in advance in the final quote, you know what you will pay from the start, everything is listed in the quote. Only handles are optional and to be supplied by you or us, also parking is extra, so they are priced separately. All of which is clearly stated in your quote.

Does your service represent value?

For the quality of service we offer from beginning to end we offer outstanding value, we take great pride in producing only the best bespoke furniture that you will be proud to own for years to come, we offer a 2 year guarantee on our work, we are endorsed by various independent certification bodies, we take customer service very seriously, we understand that there is more to producing furniture than wood and screws, your total satisfaction is our number one priority, but don’t take our word for us see what our clients say.

How flexible are you once the work has started if something needs changing?

Our craftsmen all speak good English and have a great deal of skill and will do everything they can if you feel that something needs adapting, for example you change your mind about how many shelves you want, or the spacing between them, then if it is possible we will do what we can to please you, either free of charge or at extra cost depending on what it is.

Can you fix stuff in my home?

Yes if you need anything fixing in your home while we are there making your fitted furniture, if we can do it we will help you out. I like to offer a service that I would like to use myself so for such things as hanging pictures, fixing doors that don’t close and generally anything wood related tell us when we come to measure up for your fitted furniture.

Do you use real wood?

We use real wood veneers or plastic laminates that look like wood but not generally solid wood, we work with close associates who use solid wood, just ask us for contacts.

We don’t do bathrooms but if we are already working in your house doing other fitted furniture, we will consider any storage you would like for your bathroom.

I have sockets where I want my fitted furniture how will you deal with this?

If you have an electrical, phone or TV areal socket that is ok as we can cut a hole in the back so you can still access them, we can move electrical sockets around if they haven’t got far to go. Phone sockets we can more if there is enough spare wire.

Do you make kitchens?

No we don’t make kitchens but sometimes can make units that go in your kitchen such as a bookcase.

Our Favourite Testimonials

Home » Blog » Our Favourite Testimonials

One of the most rewarding aspects of running a small business is receiving positive feedback from clients and knowing that customers are 100% satisfied with the finished product. As passionate craftsmen, Tristan Titeux and his Empatika team are dedicated to going above and beyond customer expectations and ensuring that each and every project is completed to the highest standards with meticulous attention to detail.

No project is too big, small or complicated for Empatika and with a website full of glowing reviews, more and more Brits are enlisting the expert skills of Tristan and the team in order to create bespoke, beautifully crafted furniture for homes, businesses and public places alike.

As well as boasting an impressive set of carpentry skills, Empatika is dedicated to maintaining healthy, eco-friendly and sustainable business standards that make its custom built furniture design service truly unique.

Thanks to its underlying values of unparalleled quality and environmental responsibility, Empatika has built itself a radiant reputation in the UK carpentry scene. Below are some of Empatika’s favourite testimonials that demonstrate just how unique its services are!

Nicola from Maida Vale said:

“The reviews set our expectations high but we were not disappointed. From the very first email, to his first visit, to ensuring that the drawings met ours and Tristan’s exacting standards, to the final product that has transformed a grotty room into an elegant, clean, crisp space…”

Carol in Fulham said:

“I think the most impressive thing about the company is that they actually listen and take on board what you want, there is no point in having a brilliantly done job if it isn’t what you want and I got exactly what I wanted, 100%…”

Hadrian in Notting Hill said:

“I have rarely met people that inspire so much confidence. Frankly, I wish I could buy one more flat just to have them redo it.”

Roger from St John’s Wood said:

“This is the thing that most pleased me and is the reason that I am willing to do this, which I wouldn’t normally do. What Empatika did so very well was to interpret my ideas and put them into practice, not slavishly, you didn’t just do what I told you, and I wouldn’t have wanted that but you were able to translate my ideas into reality and improve them…”

These are just some of the outstanding testimonials that Empatika has earned from its delighted base of clients. From kitchens and bedrooms to libraries and offices, Tristan and the team have the skills, expertise and unrivalled passion to create unique furniture solutions that are beautiful, practical and eco-friendly.

Our Favourite Testimonials

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